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What family members, friends, acquaintances need to know before calling about a student or calling on their behalf.
The University is not able to discuss student's application, record or experience with a parent, guardian, or family member, without the student's permission, in accordance with the Freedom of Information and Protection of Privacy (FOIPOP) legistration.
Freedom of Information and Protection of Privacy:
It is every applicant's/resident's individual choice. The personal information received through a resident's application for, or acceptance of a residence offer - including their name, address, residence assignment or fees - is subject to the Freedom of Information and Protection of Privacy Act (FOIPOP). It is not generally released to persons outside the University administration - including family members or friends - without their written consent, unless permitted or required by law. When they apply for residence, each applicant is advised of this, and asked if they authorize information release.
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If they declined permission:
- University staff are not permitted to confirm or deny if this person has applied for, or is residing in residence at UBC.
- Even if calling on their behalf, their family member(s) or friend(s) are not able to be provided information regarding the status of - or information about - their residence application, assignment, residence fees or related information.
- If friends or family members don't know or forget their student's residence room/unit number and request this information from our staff, we are not able to provide it.
If they gave permission:
- Our staff are able to talk with you about their residence application, assignment information and residence fees.
If they want to change their decision:
- They can change their decision by logging onto the Student Service Centre and updating their "Third Party Authorizations" as preferred.
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After Moving In 