FAQs

The FAQs below are for students in residence requiring self-isolating options on or near campus. Visit UBC COVID-19 Resources for links to additional UBC FAQs. If you still have questions after reviewing the FAQs here, please contact the front desk or your Residence Life Manager. Contact info is here.

GENERAL

  • You are not required to wear a mask in your private unit.
  • You are required to wear a mask in all other common area indoor spaces. This includes getting to your suite, interacting with staff at check-in and check-out, receiving deliveries, and exiting your unit due to emergency protocols such as fire alarms.
  • Learn more about general information on wearing masks at UBC, including exceptions.

When the health authorities say it is over. You should be seeking/taking direction about your isolation dates from a federal or provincial public health official.

Please familiarize yourself with our COVID-19 Residence Rules here.

HEALTH & SAFETY

  • Wear a face mask. When you are sick, wearing a face mask (surgical or procedure mask) helps stop the spread of germs from you to others. Wear a face mask when you are in the same room with other people and when you get medical care. If your mask gets wet or dirty, change it and wash your hands right away. You and those you live with do not need to buy and wear other types of masks, such as an N-95 respirator mask.
  • Cover your coughs & sneezes. When you feel a cough or sneeze coming on, cover your mouth and nose with a tissue. Don’t have a tissue? Cough or sneeze into your upper sleeve or elbow, not your hands.
  • Wash your hands right away after you sneeze, cough or touch used tissues or masks. Throw used tissues into a lined trash can in your room and tie up that trash bag before adding it with other household waste. Wash your hands often with soap and water for at least 20 seconds. It is best to dry your hands with a paper towel and throw it away after use. If you can’t wash your hands, use an alcohol-based hand sanitizer. Avoid touching your eyes, nose, and mouth with unwashed hands. Learn more here.
  • Do not share household items. Do not share dishes, cups, eating utensils, towels, bedding, or other shared belongings. After using these items, wash them with soap and water.
  • General cleaning. Water and detergent (e.g., liquid dishwashing soap) or common household cleaning wipes should be used. Apply firm pressure while cleaning. Surfaces should be cleaned at least once a day. Clean surfaces that are touched often (e.g., counters, table tops, doorknobs, toilets, sinks, taps, etc.) at least twice a day.

ACCOMMODATIONS

  • We have multiple options for those needing self-isolation accommodations on- or off-campus. Please visit our Accommodations Page here for all the details.

Information about everything from cleaning, mail, deliveries and wifi service to garbage, laundry, emergency procedures and more is available here.

FOOD

  • Students self-isolating on campus will be provided a link to a form where they can order their meals for the day from UBCO Food Services, to be delivered to their self-isolation unit for contactless delivery. Three daily meals are included in the room and board fee for those self-isolating due to international travel. If you have not received this link, please email us at information@housing.okanagan.ubc.ca.

Once you have arrived, or at any point during your stay, 48 hours of notice is required to cancel your Meal Plan.

That’s no problem. There will be a section of your ordering form that allows you to tell us if you need any alterations to your meals.  

This depends on the unit you are placed in. For more on that, visit this page here.

UBCO does not provide a kettle in your room. We recommend bringing a kettle with you, or purchasing one through a delivery service.

If you are not ordering food through UBCO Food Services, there are a number of other options available to you. Visit our Food page here to learn more.

travellers' self-isolation info

FULLY VACCINATED?

Beginning July 5, 2021 at 11:59 p.m. EDT, if you are travelling to Canada and meet the eligibility requirements, you will not need to quarantine, stay in a government-approved hotel for the first 3 nights, or take a COVID-19 test on day 8. Here is a summary of the announcement:

  • You must be fully vaccinated at least 14 days before arriving in Canada
  • You must have received one of the vaccinations approved by Health Canada, which currently includes Moderna, Pfizer-BioNTech, AstraZeneca/COVIDSHIELD, and Janssen (Johnson & Johnson)
  • You will need paper or digital proof of vaccination from any country and submit it through the ArrivaCAN app before travelling. If your proof of vaccination is not available in English or French you must get a certified translation
  • You will still need to get a pre-arrival COVID-19 test as well as get tested at the airport or land border crossing on arrival in Canada
  • You must not have any COVID-19 symptoms
  • You will need to prepare a quarantine plan and be prepared for quarantine in case the officer determines you do not meet the criteria to be exempt from quarantine. Follow the government advice at Fully Vaccinated Travellers Entering Canada during Covid-19
  • You will need to follow public health measures in BC, keep a copy of vaccine and test results, and keep a list of close contacts for your first 14 days in Canada
  • See the news release for the full announcement.

IF YOU ARE NOT FULLY VACCINATED:

  • Travellers who are not fully vaccinated must continue to follow the testing, 3-day hotel and quarantine requirements in place.
  • There is no requirement to be vaccinated to travel to Canada or to study at UBC at this time.
  • You will be able to get vaccinated for free in BC.

Be sure to review our Travelling to Canada Guide before making travel plans. You will find information on when to travel, COVID-19 testing, preparing a quarantine plan, health insurance, documents to bring, and more.

If you have questions

UBC is offering a subsidy of $34 per day for students who indicate they are facing financial hardship and are purchasing the UBC Self-Isolation Package or the Self-Isolation Meal Plan. The subsidized cost of the UBC Self-Isolation Package (accommodation and meals) is $45 per day. The subsidized cost of the Self-Isolation Meal Plan (only available to residents able to self-isolate in their own units) is $15 per day. Details:
• Available on a one-time-only basis to students who are required to self-isolate due to travel.
• Subsidy is processed during the registration / purchasing process.
• Residents able to self-isolate in their own units can purchase the self-isolation meal plan at a subsidized rate of $15 per day.
• Taxes will be applied to the subsidized rate (if applicable).

As of August 1, 2021, reservations will be subject to a 3-night non-refundable deposit (accommodation and meal plan). Once you have arrived, or at any point during your stay, 48 hours notice is required to cancel your Meal Plan.

When the health authorities say it is over. You should be seeking/taking direction about your isolation dates from a federal or provincial public health official. If you are self-isolating due to international travel, we recommend that you register (or even re-register) your self-isolation plan with the provincial government here.  Usually within 24-48 hours of doing so, you will be contacted by a provincial health authority and they can verify your last date in isolation.

Yes. We recommend that you book 14-days as a precautionary measure.

As of August 1, 2021, reservations will be subject to a 3-night non-refundable deposit (accommodation and meal plan). Once you have arrived, or at any point during your stay, 48 hours of notice is required to cancel your Meal Plan.

Please contact us as soon as possible here. Your reservation will be switched from a self-isolation reservation to Early Arrival. There will be a two-night meal plan cancellation fee. Please note that meals will no longer be provided if you are switching to Early Arrival. The cost of early arrival is $35 per night.

As of August 1, 2021, reservations will be subject to a 3-night non-refundable deposit (accommodation and meal plan). Once you have arrived, or at any point during your stay, 48 hours of notice is required to cancel your Meal Plan.