FAQs

The FAQs below are for people self-isolating on campus, either through Conferences & Accommodation (Walter Gage) or within their own UBC Student Housing unit. Visit UBC COVID-19 Resources for links to additional UBC FAQs. If you still have questions after reviewing the FAQs here, please contact either the Walter Gage Front Desk or your Residence Life Manager.

  • You are not required to wear a mask in your private unit.
  • You are required to wear a mask when you are not inside your unit. This includes travelling to your accommodations, interacting with staff at check-in and check-out, receiving deliveries, and exiting your unit due to emergency protocols such as fire alarms.
  • Learn more about general information on wearing masks at UBC, including exceptions.

When the health authorities say it is over. You should be seeking/taking direction about your isolation dates from a federal or provincial public health official. If you are self-isolating due to international travel, we recommend that you register (or even re-register) your self-isolation plan with the provincial government  here.  Usually within 24-48 hours of doing so, you will be contacted by a provincial health authority and they can verify your last date in isolation.

No, this complimentary package is available on a one-time only basis, for a maximum of 14-days until further notice.

No. But we do have different room types and packages for parents looking to self-isolate near or with UBC students. Please contact the reservation office (reservations@housing.ubc.ca | 604-822-1000) for more information or visit this page.

Congratulations! Your self-isolation is over and you’re free to move into your residence just like anyone else, assuming your contract has begun. Early arrival may be available.  This page has information for residents moving into Winter Session Residence, and this page has general moving in information. If you need help moving your stuff, we recommend you use a local taxi (Yellow Cab or Black Top) or Uber or Lyft. There are also car shares operating on campus such as modo.

Information about everything from cleaning, mail, deliveries and wifi service to garbage, laundry, emergency procedures and more is available here.

If you are feeling ill, are experiencing symptoms of COVID-19 (such as fever, dry cough, difficulty breathing, or lack of taste or smell), or think you may have come into contact with someone with COVID-19, follow these steps:

  1. Stay home.
  2. Check your symptoms.
  3. Use this self-assessment tool to determine your next steps (be that visiting a clinic, testing facility, emergency department, etc).
  4. Need to be tested for COVID-19? Learn more about the process here. Testing is available at the locations indicated on the British Columbia COVID-19 Collection Centres webpage.
  5. Self-isolate until your test results come back. If you require food, medication, or have other needs while isolating, contact your Residence Life Managerto alert us of your situation, and we will outline supports for you.
  6. If you test positive, public health will get in touch and give you instructions on how to self-isolate.

Visit the BC Centre for Disease Control website for the most up-to-date information about COVID-19, and contact your Residence Life Manager to alert us of your situation, and we will outline supports for you.

Additional details and resources can be found on our Covid-19 Residence Rules webpage here.

  • Wear a face mask. When you are sick, wearing a face mask (surgical or procedure mask) helps stop the spread of germs from you to others. Wear a face mask when you are in the same room with other people and when you get medical care. If your mask gets wet or dirty, change it and wash your hands right away. You and those you live with do not need to buy and wear other types of masks, such as an N-95 respirator mask.
  • Cover your coughs & sneezes. When you feel a cough or sneeze coming on, cover your mouth and nose with a tissue. Don’t have a tissue? Cough or sneeze into your upper sleeve or elbow, not your hands.
  • Wash your hands right away after you sneeze, cough or touch used tissues or masks. Throw used tissues into a lined trash can in your room and tie up that trash bag before adding it with other household waste. Wash your hands often with soap and water for at least 20 seconds. It is best to dry your hands with a paper towel and throw it away after use. If you can’t wash your hands, use an alcohol-based hand sanitizer. Avoid touching your eyes, nose, and mouth with unwashed hands. Learn more here.
  • Do not share household items. Do not share dishes, cups, eating utensils, towels, bedding, or other shared belongings. After using these items, wash them with soap and water.
  • General cleaning. Water and detergent (e.g., liquid dishwashing soap) or common household cleaning wipes should be used. Apply firm pressure while cleaning. Surfaces should be cleaned at least once a day. Clean surfaces that are touched often (e.g., counters, table tops, doorknobs, toilets, sinks, taps, etc.) at least twice a day.

Students who live in residence and are directed to self-isolate do not need to pay an additional fee should they temporarily relocate to Walter Gage. If residents wish to have meals delivered to their self-isolation room through the UBC Self-Isolation Meal Plan, fees would apply. Orchard Commons residents can pay for the UBC Self-Isolation Meal Plan through their Residence Meal Plan.